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FAQ

I. About Us ?
KKVIZ is The World’s Best And Cheapest 3D Plants Models Library.

Our studio has more than 15 years of professional architectural visualization experience. For many years we have been using GrowFX to make real 3D plant models.Our platform provides artists with photo-realistic 3D models in a fast and simple manner.

KKVIZ’s vision is to help artists to get the best 3D plant model at the lowest cost.Designed to help artists focus on creativity.

II. Do I need to register an account to get models?
No.After you complete the payment, the model will be downloaded on Gumroad.

III. I need an invoice on my company’s name.
The payment for your order will be completed at Gumroad. You fill in the required information during the payment process or the order to issue an invoice.

IV. What are my payment options?
Gumroad accepts all major credit cards, including American Express, Discover, Mastercard, Visa, etc. Of course, PayPal is also accepted.

V. Is there a time limitfor downloading 3d model?
We do not limit the number of downloads, you can download at any time.

VI. The 3d software I use does not support any of the file formats you offer. What should I do?
In some models, we provide 3Dsmax version (including Corona/VRay material). You can “request” the following formats: Cinema 4D, Blender, SketchUp, Twinmotion for Unreal Engine.
When we receive the information, we will reply to you as soon as possible.
You can use the “Request” button on each product page to send us a custom file format request.
Or contact us by email: [email protected]

VII. Can I get refund after purchased?

Due to our products are digital assets. Normally, KKVIZ products are not refundable.
You do not download any products within 7 days after purchase, we will provide a refund service.

Note:
Please read our “USE TERMS” and LICENSE AGREEMENT carefully before purchasing and using.
We provide online content. Once you download the PRO model, we will not be able to provide refund services.

There is no obligation from us to provide PRO items or a refund in situation like the following: you have changed your mind about your subscription, you subscribed by mistake,
you have internet connection problems, you can no longer access your desired items because they have been removed from KKVIZ site or can not access them
after your PRO membership has expired (we advise to download and check the desired items in the available times of your subscription).

Need more help?
You can contact us anytime.We are here to help.
[email protected]